PrintBarn.ca (“PrintBarn”, “we”, “us” or “our”) respects the privacy of customers, website visitors, business contacts and individuals whose information is provided to us as part of a custom order. This Privacy & Cookie Policy explains how we collect, use, protect, share and retain personal information in connection with www.printbarn.ca, orders, design tools, quotes, email, telephone and customer support.

This policy applies to personal information under PrintBarn's control and explains our relationship with the technology and service providers supporting the store. An individual vendor may also have its own privacy notice when it independently controls information.

PrintBarn operates www.printbarn.ca and provides custom apparel, embroidery, DTF and other decoration services from North York, Ontario, Canada. For questions about this policy or to submit a privacy request, please contact our designated privacy contact through the general pbprivacy-x9m-address below.

When providers process personal information on our behalf, we remain responsible for appropriate oversight of information within our control, subject to applicable law and our agreements with those providers.

Information that looks technical or pseudonymous (including IP addresses, cookie identifiers or device IDs) may still qualify as personal information when it can identify or be linked to an individual.

We collect information when you use the site, register for an account, customize a product, save a design, request a quote, place an order, contact support, submit a return or participate in a voluntary promotion.

• Directly: information you type into checkout, registration, quote and contact forms, artwork uploads, emails, phone calls or messages.
• Automatically: information generated by the website, shopping cart, sessions, cookies, security and analytics tools.
• From people arranging an order: an employer, team organizer, merch-store operator or purchaser may supply recipient names, sizes, addresses or personalization details. Those individuals should be informed appropriately.
• From service providers: shipping tracking, payment authorization, fraud checks or customer support data may be returned to us as necessary to fulfill a transaction.

We may also receive information from public sources or business communications where reasonable and lawful, including referrals or publicly available professional contact information.

• Prepare estimates and quotes; answer product, artwork, decoration and delivery questions.
• Create designs, prepare embroidery digitizing, DTF transfers or other decoration work, produce orders and coordinate quality assurance.
• Manage accounts, carts, orders, invoices, deposits, transaction confirmations, pickup and shipping.
• Provide support, resolve disputes, process claims, follow up on requested information and contact you about an ongoing order.
• Improve website performance, customer support, product guidance and business processes using reasonably necessary information.
• Protect accounts and the website from unauthorized activity, misuse or fraud.
• Keep records needed for accounting, tax, contractual, security and other legal obligations.
• Conduct marketing and measure communications only as permitted by applicable law, consent or other recognized permissions.

To complete an order, we and the services supporting our checkout need customer, item, delivery and payment information. Account and order records may be handled through our ecommerce platform, including DecoNetwork. Payment processors and banking partners may receive billing details and payment instructions necessary to authorize and settle payments.

• We do not ask customers to email complete credit card numbers or security codes to PrintBarn.
• Payment services may collect and process card numbers directly; PrintBarn generally uses the resulting authorization, transaction status and records needed for support or reconciliation.
• Some card, wallet and electronic transfer services may have their own privacy policies and legal obligations.
• We retain financial and transaction records where required for billing, accounting, tax, fraud prevention or dispute handling.

We do not claim that every external payment provider follows the same procedures or that PrintBarn itself stores full card details. The actual payment flow may vary with the payment method selected.

Customized production may require processing artwork, logos, photographs, names, initials, team numbers, employer branding and related design instructions. Such files sometimes contain personal information, even if they are supplied for printing or embroidery.

• We use artwork and personalization data to assess print or stitch suitability, prepare proofs, digitize designs, produce and fulfil the requested work and assist with reorders when retained.
• Files may be accessed by staff and authorized decoration, digitizing, printing or fulfilment partners who need them to perform the order.
• Please do not upload government identification, financial records, medical information or other sensitive material unless it is genuinely needed and has been discussed with us.
• When you supply other people's names, images or details, please ensure you have the necessary permission or authority to use them.
• Customer-submitted artwork is not automatically made public or licensed for advertising just because it was uploaded for an order. Any public design-sharing feature or promotional use should follow its settings and applicable permissions.
• Saved designs and production files may remain in order history or backups for legitimate operational purposes; deletion requests are assessed in light of fulfillment, recordkeeping and legal constraints.

For intellectual-property and order-production rules, see our Terms & Conditions.

When you contact us by email, phone, live chat, contact form or an available virtual assistant, we may receive your message, contact details, order context, attachments and correspondence history to respond, support a quote, troubleshoot a request or maintain a service record.

Some interactions may be supported by third-party chat, email, automation or AI tools. Depending on which tools are enabled, messages or submitted files may be processed by those providers subject to their applicable terms and agreements. Avoid sharing unnecessary sensitive information in chat or free-text fields.

We may send relevant newsletters, offers, promotions or business communications where we have a valid basis to do so. Canadian commercial electronic messages are subject to Canada's Anti-Spam Legislation (CASL), including applicable consent, sender-identification and unsubscribe requirements.

• You can opt out of promotional emails through the unsubscribe method included in the message or by emailing contact@printbarn.ca.
• We will process valid unsubscribe requests promptly and within the time required by law (generally no later than 10 business days under CASL).
• Opting out of marketing does not prevent essential transactional communications such as an order confirmation, proof question, shipment notice or service response.
• We may retain suppression records so that we can respect your unsubscribe request.
• Marketing permissions may be express or implied where legally permitted; we do not rely on a privacy-policy page alone to create express marketing consent.

We may share only the information reasonably needed with trusted service providers or business partners to provide requested services, including:

• Ecommerce infrastructure: providers supporting the website, accounts, product design tools, orders or hosting, including DecoNetwork.
• Production partners: suppliers, printers, digitizers, fulfillment partners or garment decorators that need designs and job details.
• Payments and finance: payment processors, financial institutions, fraud-prevention and accounting services.
• Shipping: carriers, couriers, pickup or order distribution partners who need recipient and delivery details.
• Communications: email platforms, customer support, messaging, website chat, automation or review-notification tools where used.
• Analytics and advertising: measurement, campaign and performance partners where those tools are active and appropriate consent or other permission exists.
• Merchandise stores, affiliates or authorized resellers: an authorized store operator or sales partner may receive relevant customer or location information as needed to administer an order or permitted business arrangement. Any independent marketing by that party requires an appropriate legal basis.

We seek appropriate contractual and operational protections when personal information is processed on our behalf. Vendors may have their own data handling practices, and we review or assess them as appropriate. We do not sell customer contact lists to data brokers.

We may use or disclose relevant information where authorized or required by law, including to respond to valid court orders, subpoenas, legal processes or regulatory obligations; investigate fraud or security incidents; pbprivacy-x9m-address urgent safety concerns; or establish, exercise or defend legal rights. Such disclosures are limited to the extent reasonably necessary and permitted.

In a genuine merger, acquisition, financing, reorganization, sale of relevant assets or similar transaction, information may be shared or transferred under appropriate confidentiality arrangements and applicable privacy-law requirements. We will provide notice or obtain consent where the law requires.

Where a complaint concerns third-party intellectual-property rights, information will not automatically be disclosed to every complainant; requests are evaluated based on legal authority, necessity and applicable requirements.

Some ecommerce, cloud, communications, payment, analytics or shipping providers may store, support or access information from locations outside Ontario or Canada. Personal information processed in another country may be subject to that country's lawful access rules.

PrintBarn remains responsible for appropriate accountability measures for personal information under our control. Where suitable, we assess service providers and take proportionate contractual, administrative and technical pbprivacy-x9m-steps to protect information. Actual hosting locations and subprocessors depend on the systems and providers in use.

A cookie is a small piece of data a website can store in your browser. Cookies can maintain login sessions, remember cart contents, store settings and help protect checkout flows. Other technologies include local storage, pixels, web beacons and server-side logs, which may measure activity or help deliver services.

A cookie's name alone does not tell the full story: provider, purpose, domain, lifetime and whether it is actually set can vary with configuration, consent and browser.

Web beacons may also be used in commercial emails or external content where lawful. They can help indicate whether content or messages were loaded; tracking behavior and consent requirements depend on the implementation.

The previous PrintBarn privacy page identified the following first-party cookies. They are reproduced below so that historic documentation is not lost. This is not an assertion that all four are currently set for every visitor. Cookie names, duration and availability can vary by product configuration or change when vendors update their platform.

Essential cookies are used where necessary for authentication, sessions and ordering. Please use the site's cookie controls, where available, and your browser tools for more information about the data stored on your device.

The original policy listed Google Analytics cookies under an older implementation. We preserve those names for historical clarity, but they should not be presented as a verified, current live-site inventory. Google Analytics 4 and advertising or embedded site tools use different technologies and identifiers.

Provider information: Google Privacy Policy and Google Analytics 4 cookie information.

When available, use the “Show Cookie Settings” control in the website footer to review or change cookie preferences. You may also use browser privacy settings to block or delete cookies. Some browsers offer additional tracking protections, but those settings do not always block every measurement technique.

• Declining optional analytics or advertising tracking should not prevent access to the ordinary content and essential services of the website.
• Strictly necessary cookies may still be needed for secure login, cart and checkout functionality.
• Where consent is required for optional cookies or behavioral advertising, it must be obtained through an appropriate consent process; merely reading this policy is not sufficient.
• Clearing cookies or using another device may reset preferences. Choices can vary by browser, provider and implementation.
• To ask about tracking or data use, email contact@printbarn.ca.

Your available choices depend on the website features and the privacy tools enabled for your browser or account. Please contact us if you need assistance.

We use and require safeguards appropriate to the sensitivity of the information, such as access controls, account security procedures, restricted personnel access, secure service-provider arrangements and retention controls, as appropriate to the system. Staff and contractors should access personal information only where needed for authorized work.

No internet transmission, email system, ecommerce platform or storage service is completely risk-free. Please use a strong unique account password, protect login information, avoid sending full payment card details by email, and contact us promptly if you suspect unauthorized use of your account.

We assess service-provider risk and review security practices as reasonably appropriate to the information being processed.

We retain personal information only as long as reasonably needed for the identified purposes or as required or permitted by law. Different record types have different practical and legal retention periods:

• Orders and transactions: may be retained for customer support, tax and accounting, disputes, recalls or other legal obligations.
• Artwork and production files: may remain attached to orders or stored for quality control, reorders or legitimate production records, subject to review and applicable retention limits.
• Messages and support history: may be retained to handle requests and document customer communications.
• Marketing preferences: unsubscribe or consent records may need to remain so we can honor choices and meet compliance obligations.
• Logs and cookies: durations depend on the website, vendor, browser settings and actual configuration.

When information is no longer required, it should be securely deleted, destroyed or appropriately de-identified, taking into account backups, legal holds and platform limitations. We do not publish one universal retention period when different legal duties and provider settings apply.

You may contact us to ask whether we hold personal information about you, request access to it, ask us to correct inaccurate details, or withdraw eligible consent, subject to legal and contractual restrictions. You can also raise a complaint or ask how information has been shared.

We may need to keep records required by law, transaction histories, fraud-prevention records, or material needed to resolve active claims despite a deletion or withdrawal request. Correcting account information may not alter legally required historical invoices.

PrintBarn's purchasing services are intended for people who can legally enter into transactions or who act with appropriate parent or guardian authorization. We do not knowingly seek personal information from children for independent marketing.

Orders may include names, numbers, photos or other personalization for youth apparel, school or team uniforms. The adult ordering such products is responsible for obtaining any necessary permission and sharing only the information needed for production.

If you believe a minor's personal information was provided without appropriate authority, email us so that we can review the concern.

If we become aware of a suspected unauthorized access, disclosure or loss of personal information, we assess the incident, seek to contain it, investigate what happened and take proportionate corrective action. Where PIPEDA or another applicable law requires regulator reports or individual notifications, we follow the relevant requirements.

In Canada, a breach of security safeguards involving personal information may trigger reporting and notification where there is a real risk of significant harm. If you believe an account or message has been compromised, contact us promptly.

Our website may link to manufacturers, couriers, social media, payment services, product reviews, embedded chat or other external websites. External services can have their own data collection practices, cookies and privacy notices. We recommend reviewing their notices before providing information directly to them.

Optional review and customer feedback tools may collect ratings, comments, email contact details or product references to display feedback and pbprivacy-x9m-address reported issues, subject to their implementation and notice. Do not include confidential or sensitive information in a public review.

Information you voluntarily publish to a public gallery, public review or social channel may become visible to others. Please consider these settings and any permissions before sharing designs or photos.

We may revise this policy to reflect changes in services, laws, vendors, security practices or the technologies used on the website. Material changes will be communicated in an appropriate way, such as an updated page notice, website notification or direct message when warranted or required.

The effective and revision dates displayed on this page identify the policy version. Where a change requires additional consent, we will seek that consent rather than relying solely on continued use of the website.

If your concern is not resolved, you may be able to contact the appropriate privacy authority, including the Office of the Privacy Commissioner of Canada, depending on the circumstances and applicable law.