PrintBarn.ca produces made-to-order products. Each decorated item is created specifically for the customer using the selected product, brand, size, garment colour, artwork, decoration method, and written order instructions.

Because custom products are made specifically for each customer and usually cannot be resold, returns and refunds are accepted only when there is a confirmed production fault, damage on arrival, wrong item, wrong decoration method, or another issue caused by PrintBarn.

This policy does not limit any rights that may apply under applicable consumer protection laws. Each claim is reviewed fairly based on the order record, written instructions, production evidence, and the tolerances listed on this page.

Returns are reviewed based on the original order details, uploaded artwork, order notes, email/live chat confirmations, approved proofs if applicable, production records, photos, and the tolerances listed in this policy.

Customers are responsible for reviewing the selected product, brand, size, garment colour, artwork, spelling, print or embroidery location, decoration method, delivery needs, and any special requirements before placing an order.

• If you need a specific decoration size, provide the exact width or height in inches.
• If you need a specific placement, provide exact instructions such as distance from neckline, seam, pocket, sleeve edge, centre line, cuff, collar, or other physical reference point.
• If you need a specific colour, provide a Pantone, thread colour code, thread colour name, CMYK value, RGB value, brand guideline, or other clear colour reference before production.
• If you need a specific delivery date, event date, pickup date, or ship date, you must tell us before production and receive written confirmation from PrintBarn.
• If you are unsure about sizing, placement, colour, decoration method, product fit, fabric feel, artwork quality, or delivery timing, contact us before production begins.
• Special requests must be written in the order notes, sent by email, or confirmed through live chat before production starts.

The preview shown in our online Designer is a general visual guide only. It is not an actual product photograph, not a physical sample, not a production proof, not a scale guarantee, not a colour guarantee, not a placement guarantee, and not a final approval proof.

Online customization technology cannot perfectly simulate the exact final appearance of every decoration on every product, colour, brand, size, fabric type, cut, seam, fold, pocket, sleeve, cap panel, bag panel, jacket panel, or garment shape. Product images, garment angles, size charts, fabric drape, seams, decoration areas, and manufacturing details vary between products and suppliers.

• The same artwork may appear visually larger or smaller on different product sizes.
• The same artwork may appear different on XS, Small, Medium, Large, XL, 2XL, 3XL, youth, toddler, or tall sizes.
• The same placement may look different on different garment styles, cuts, seams, panels, pockets, zippers, collars, sleeves, hoods, cap panels, bags, towels, aprons, jackets, and fabric shapes.
• The Designer uses a standard preview system across thousands of products, colours, sizes, brands, and decoration locations.
• The Designer preview may not show exact print scale, embroidery scale, thread texture, ink texture, fabric texture, seams, curves, garment drape, product thickness, cap curvature, bag shape, sleeve rotation, or real-life proportions.
• Mockups are visual guides only and should not be treated as exact final production output.
• Viewing the Designer on a phone, tablet, laptop, desktop, or different screen size can change how the design appears.
• Zoom level, screen brightness, browser settings, colour calibration, and device settings can change the customer’s visual expectation.

Production proof

A production proof is only valid when it is specifically prepared by PrintBarn and sent to the customer for approval. The online Designer preview does not replace a written production proof unless PrintBarn clearly states otherwise in writing.

If your order is sensitive for brand standards, exact logo size, exact placement, exact thread colour, exact print colour, exact product colour, or exact production appearance, please request a written proof or pre-production sample before full production.

PrintBarn may slightly enlarge, reduce, reposition, or adjust the decoration size and placement when needed to achieve the best possible result for the selected product, size, fabric, decoration method, and artwork.

This may include adjusting a print or embroidery design so it fits better within the decoration area, avoids seams, pockets, zippers, collars, buttons, curves, cap panels, sleeve edges, folds, thick seams, garment panels, fabric texture, or technical production limits.

• We may slightly enlarge artwork that would otherwise look too small, lose detail, or become unreadable.
• We may slightly reduce artwork that would otherwise be too large for the decoration area or unsuitable for the product.
• We may reposition artwork to follow standard production placement for left chest, centre chest, full front, back, sleeve, cap, bag, apron, towel, hoodie, jacket, or other decoration locations.
• We may adjust placement to avoid pockets, seams, collars, zippers, hoods, buttons, panels, heavy fabric areas, or decoration limitations.
• We may simplify, thicken, adjust, or recommend changes to artwork when the selected decoration method cannot reproduce very fine details, tiny text, gradients, shadows, glow effects, or thin lines exactly.

If you require exact decoration size, exact placement, exact colour, exact thread colour, exact print colour, exact logo ratio, exact artwork position, or a specific visual result, you must contact PrintBarn before production begins. You can add instructions in the order notes, email us, or contact us through live chat.

If you require an exact result, you must contact us before production begins. Exact requirements cannot be assumed from the online Designer preview, product image, mockup, artwork file, previous order, verbal assumption, or personal expectation.

Different products, brands, cuts, sizes, materials, colours, and styles can fit and feel differently. A Medium in one brand may not fit the same as a Medium in another brand. A unisex product may not fit like a women’s cut. A tall size, youth size, toddler size, relaxed fit, slim fit, classic fit, or oversized style may not fit like the customer’s usual size.

Garment fit depends on each person’s body shape, garment cut, fabric type, product category, and manufacturer sizing. Fit expectations are not considered product defects when the ordered size and product were supplied correctly and within manufacturer tolerance.

Product photos shown on our website are usually supplied by the product manufacturer or supplier. These photos are provided to help customers identify product style, shape, and general colour family. They are not a guarantee that the physical product colour, fabric texture, fit, or appearance will look exactly the same on every screen or in every lighting condition.

• Screen brightness, contrast, colour settings, device type, browser settings, monitor calibration, and lighting can change how colours appear.
• Manufacturer photos may be taken under studio lighting and may not look identical in natural light, office light, indoor light, outdoor light, or customer photography.
• Fabric texture, dye lots, material composition, heathering, garment finish, ribbing, fleece texture, mesh, canvas, towel pile, and surface texture can affect the perceived colour.
• Different brands may use the same colour name but the actual shade can vary.
• Repeat orders may have slight colour, fabric, fit, or shade differences due to supplier batches, dye lots, manufacturer updates, or stock changes.
• Product photos may not show every seam, pocket, zipper, button, collar, panel, fold, tag, texture, thickness, or decoration limitation.

Custom decoration is a hands-on production process. Small differences can occur due to product type, size, fabric, seams, garment shape, heat, pressure, hooping, stitching, ink, transfer, curing, equipment setup, thread direction, fabric texture, and decoration method.

Decoration size

Embroidery, Color Print (DTF), and screen print decoration size may vary by up to ±1 inch.

Decoration placement

Embroidery, Color Print (DTF), and screen print placement may vary by up to ±1 inch.

Colour variance

Up to 10% colour difference between digital previews, screens, product photos, thread previews, print previews, colour charts, and physical output is considered normal.

Garment sizing

Garment sizing follows the brand/manufacturer size chart and normal manufacturing variance.

Artwork quality

Low-resolution, pixelated, blurry, stretched, compressed, or incorrect customer-supplied artwork will print or stitch based on the supplied file quality.

Delivery timing

Production and delivery dates are estimates unless PrintBarn confirms a specific deadline in writing.

Customers are responsible for uploading the correct artwork and reviewing all names, numbers, spelling, dates, websites, phone numbers, QR codes, layout, colours, transparent backgrounds, and design details before production.

Embroidery thread colours

Embroidery thread is a physical material with sheen, texture, thickness, and light reflection. Thread colours may look different on screen compared to real life because computer screens and phone screens display colour using light, while embroidery thread is viewed as a physical material.

• Thread colours may be automatically matched by the system or selected by our team as the closest available thread colour based on the uploaded artwork.
• Automatic thread matching is an approximation and does not guarantee an exact match to the logo file, screen preview, Pantone colour, product mockup, or brand colour.
• Thread names and thread colour codes, when shown, are provided as references only.
• Customers may review thread colour names and codes online from multiple sources, but online colour previews can still vary between screens.
• Customers may also visit our office to review available thread colours in person when colour accuracy is important.
• If an exact or very close thread colour is required, the customer must contact us before production begins.
• If the requested thread colour is not available, we will use the closest available thread unless the customer requests otherwise before production.

3D puff embroidery

• 3D puff embroidery is available only on suitable designs and products.
• Small edge trims, foam compression marks, minor texture differences, and small foam traces can remain after production and are considered normal.
• Very small details, tiny text, thin lines, and complex shapes may not be suitable for 3D puff embroidery.

Pre-production stitch sample

• A paid pre-production stitch sample is recommended for critical logos, exact branding, colour-sensitive designs, and very detailed artwork.

Low-resolution, pixelated, blurry, or poor-quality artwork will print based on the file supplied by the customer. We cannot refund prints that are blurry or pixelated due to customer-provided files.

Some products and surfaces behave differently during decoration. Decoration results may vary depending on fabric texture, stretch, thickness, coating, seams, pile, panels, pockets, zippers, buttons, hoods, collars, and product construction.

When customers provide their own garments or items for decoration, the customer accepts that each item may react differently to embroidery, heat, pressure, stitching, stabilizer, ink, transfer, hooping, or handling.

• Customer-supplied items may have unknown fabric content, coatings, previous washing, shrinkage, finishes, stains, hidden defects, seams, panels, or manufacturing issues.
• Previously worn, washed, treated, coated, waterproofed, altered, or decorated items may not decorate the same as new blank products.
• PrintBarn may recommend a different decoration method or may decline decoration if the item is unsuitable.
• Because customer-supplied items cannot always be replaced by PrintBarn, decoration is performed at the customer’s risk unless otherwise agreed in writing.
• Any pre-existing defect discovered after decoration is not considered a PrintBarn production error.

Production dates, pickup dates, shipping dates, and delivery dates shown online or discussed generally are estimates unless PrintBarn confirms a specific deadline in writing.

Once an order is placed, production steps may begin quickly. This may include product ordering, supplier processing, artwork review, digitizing, file setup, printing, embroidery setup, screen setup, cutting, heat pressing, stitching, packaging, or scheduling.

• If production has not started, we will do our best to help adjust or cancel the order.
• Once production begins, cancellation may not be possible.
• Changes after production starts may require additional fees, new product costs, setup fees, digitizing fees, labour fees, rush fees, or restocking fees.
• Changes sent by email or live chat are not guaranteed unless PrintBarn confirms they were received and applied before production.
• Customers should not assume that a change request was applied unless PrintBarn confirms it in writing.

Decorated products must be used and cared for according to the product and decoration care instructions. Damage caused after delivery by use, washing, drying, ironing, chemicals, heat, stretching, cutting, alteration, or improper care is not considered a production defect.

• Items must be reported and returned unworn, unwashed, unaltered, free of stains, free of odours, and in original condition where possible.
• Do not iron directly over DTF, vinyl, screen print, or heat-applied decoration.
• High dryer heat, bleach, harsh detergent, chemicals, industrial washing, or incorrect care may damage decorated items.
• Pulling, cutting, trimming, or picking embroidery threads may damage the embroidery.
• Items damaged after delivery, after washing, after wearing, after alteration, or after third-party work are not eligible for refund or return unless there is a confirmed production defect.

If you believe there is a production issue, please contact us with clear details. We will review the order, artwork, instructions, production records, and photos before making a decision.

Issue report window

Issues must be reported within 7 days of delivery.

Return start window

Approved returns must be initiated within 14 days of receipt.

Required condition

Items must be unworn, unwashed, unaltered, free of stains, free of odours, and returned with original packaging where possible.

First remedy

Remake or replacement is our first remedy. Refunds are considered case-by-case only when a remake or replacement is not feasible.

Email: contact@printbarn.ca · Phone: +1 (437) 999-9930

When a parcel arrives visibly damaged, wet, torn, opened, missing items or with incorrect packing, please retain the outer packaging and contact us as soon as possible. Include the order number, carrier label, parcel photos, packing slip (if supplied) and clear photographs of each affected garment.

• For an order containing multiple items, identify the sizes, quantities and decoration locations affected so we can compare them with the packing and production records.
• For missing packages, we may review the carrier tracking and delivery scan and initiate a trace or claim where appropriate.
• A delivery scan does not by itself resolve a genuine missing-delivery concern; we will review supporting evidence and applicable responsibilities.
• Do not discard damaged items or packaging until our team confirms that they are no longer needed for a reasonable review.

When our review confirms an issue caused by PrintBarn, the appropriate resolution will depend on the affected items, the nature of the problem and the remedies required by law. We may offer a correction, remake, replacement, refund, partial refund or credit where agreed and appropriate. A full-order refund is not automatically required for a minor issue limited to certain units, but an affected customer retains any remedy available under applicable law.

• Partial-order problems: We may address only the missing, damaged, incorrect or defective units when that reasonably resolves the issue and complies with applicable law.
• Return approval: Please contact us before shipping anything back. We will explain whether an inspection, photographs or physical return is required and provide instructions.
• Return shipping: For a confirmed PrintBarn error, we will provide a reasonable return-shipping arrangement or reimbursement where appropriate or required by law. For other approved exceptions, shipping charges will be explained before the return is started.
• Refund processing: Where a refund is approved, we will explain the amount, payment route and expected processing steps. Card issuer or payment-provider posting times may vary.
• Original fees: Any adjustment to product price, taxes, shipping, rush service, setup, design or digitizing charges will reflect what was actually supplied, the circumstances and applicable legal requirements.

Ontario does not generally require businesses to accept change-of-mind returns, and custom production is normally handled under the terms accepted at purchase. However, rights relating to defective or misrepresented goods, certain online or distance contracts, late or missing delivery, unfair practices and other legally protected situations may apply even when an item is personalized.

• The 7-day issue-report window and 14-day return-start window are our normal administrative process, not an attempt to shorten a mandatory statutory claim or cancellation period.
• Statements such as “final sale,” “not refundable,” “within tolerance” or “replacement first” do not override rights or remedies that cannot legally be waived.
• When an order has a legally protected delivery deadline or cancellation right, the applicable law takes priority over the general estimate language in this policy.
• Written confirmations and approved production details are important evidence, but they do not eliminate remedies for a legally actionable mismatch or a business error.

For more information about relevant policies, read our Terms & Conditions and Our Guarantee. If a policy provision conflicts with mandatory consumer protection law, the law prevails to that extent.