Welcome to PrintBarn.ca ("PrintBarn", "we", "us" or "our"). These Terms & Conditions ("Terms") apply to the use of our website, online designer, quote requests, custom stores and the purchase of products or decoration services from PrintBarn.

By submitting an order, accepting a quote, or otherwise expressly agreeing to these Terms, you agree to the terms applicable to that transaction. Simply browsing the website does not, by itself, require you to purchase anything or waive your legal rights.

Our orders may include garments or other blank products supplied by PrintBarn, customer-supplied products, embroidery, direct-to-film (DTF) colour printing, screen printing, heat-transfer vinyl, patches, UV-DTF transfers and other services expressly confirmed in your quote.

Order-specific written terms matter: If a written quote, invoice, approved artwork specification, or separately signed agreement expressly sets a different product specification, quantity, price, or confirmed production deadline, that order-specific agreement governs that matter, subject to applicable law. Our Refund & Return Policy, Guarantee, Shipping Information and Privacy & Cookie Policy provide additional information and are to be read together with these Terms.

Customers must have the legal capacity to enter into a purchase agreement. If you are under the age of majority in your jurisdiction, a parent or legal guardian must authorize the transaction and assume responsibility where required by law. Children under 13 must not independently create an account or place an order.

If you order on behalf of a business, school, club, organization or other person, you represent that you are authorized to approve its purchases, artwork, trademarks, quantities and payment obligations.

You agree to provide accurate names, contact details, delivery addresses and order information, and to keep your account credentials secure. Please notify us promptly if you suspect unauthorized account activity.

PrintBarn offers made-to-order decorated apparel and selected promotional products. Availability, decoration compatibility, maximum print area, minimum quantity, turnaround and pricing can differ by product and method.

• Embroidery: Standard flat embroidery and selected specialty effects, subject to digitizing and material suitability.
• DTF colour printing: Multi-colour heat-applied transfers for suitable garments and surfaces.
• Screen printing: Offered for suitable artwork, quantities and colour configurations as confirmed in a quote.
• Heat-transfer vinyl and patches: Available where the chosen product and material can support the application.
• Other decoration: UV-DTF, specialty treatments or engraving only where expressly listed or confirmed for the order.

Not every method is available on every product. A product photo, mockup, website menu or prior order does not guarantee that a particular effect, garment, stock level or service can be supplied. If a technique is essential, obtain written confirmation before paying.

Availability and substitutions: If a requested blank is unavailable, we will contact you to discuss options. A replacement brand, style, garment colour, fabric composition or material specification will not be substituted without your approval.

We may decline an unsafe, incompatible, technically impractical or unlawful request and will discuss a suitable alternative where possible.

Unless specifically stated otherwise, prices are expressed in Canadian dollars (CAD). Taxes and delivery charges are identified at checkout or in your quote. A quote is based on the stated artwork, quantity, product, sizes, colours, decoration locations, production method and timing.

Where applicable, artwork preparation, embroidery digitizing, additional decoration locations, customer-supplied item handling, product procurement, special packaging, rush production and shipping costs will be disclosed before the customer accepts an applicable charge. We do not intend undisclosed mandatory fees to be added after a price is presented as final.

Quotes may be subject to an expiry date, inventory changes or correction of obvious errors before acceptance. If the proposed order changes, we will identify any revised charges and obtain approval before proceeding with chargeable additional work.

Payment in full or an agreed deposit may be required before procurement or production begins. Where a balance is due, the payment schedule will be stated in the quote or invoice. Accepted payment methods are those presented at checkout or confirmed by PrintBarn.

Additional services: Individual folding, bagging, size sorting, custom labels or split fulfilment may carry separately quoted charges. These services are included only when specified in the accepted quote or order confirmation.

If a genuine payment error, refund or charge dispute occurs, contact us promptly. A payment authorization or automated order acknowledgment does not override the need to confirm material order details or stock availability.

Placing an item in a cart, requesting a quote or receiving an automatically generated email does not by itself guarantee product availability or a production slot. We may verify the order, artwork, stock, address, pricing and feasibility before final acceptance.

Production scheduling generally begins only after the applicable payment or deposit is received, the required specifications and approvals are complete, usable artwork is available and necessary products are available or scheduled. Delays in any of these prerequisites can shift the estimated completion date.

Customers should review the order confirmation carefully, including product codes, garment colours, sizes, quantities, locations, spelling, artwork and pickup or shipping choices. Report discrepancies immediately and before production whenever possible.

We may ask for clarification, decline an order or offer a replacement product if an item is unavailable, the artwork is unsuitable or the request cannot be completed as proposed. Any resulting price or scope change requires customer approval.

You represent that you own, license or otherwise have the necessary rights and permissions to reproduce, modify and decorate all uploaded or supplied text, photographs, images, characters, logos, trademarks, names, team marks, artwork and other content included in your order.

Submission of an image found online, a screenshot, a logo downloaded from a search result or a file created using an automated design tool does not, by itself, establish permission to print or embroider it. If you are ordering for a brand, team, employer or rights-holder, obtain authorization before placing the order.

You retain ownership of your original customer-supplied content. You grant PrintBarn and necessary production partners a limited licence to access, reproduce, adapt for manufacturing, and use that content solely to quote, fulfill, quality-check, support and document your order, subject to our Privacy Policy and applicable law. We do not acquire the right to sell your artwork to others by virtue of receiving an order.

Any PrintBarn-created artwork, digitized stitch file, production separation, transfer layout, template or proprietary production file may involve separate preparation fees or rights. Payment for decorated goods does not automatically transfer ownership of internal production files unless expressly agreed in writing.

We may refuse or suspend orders presenting a credible copyright, trademark, privacy, publicity or other rights concern, and may request evidence of permission. Where legally appropriate, you are responsible for claims arising from content you did not have the right to supply, except to the extent caused by PrintBarn's own conduct.

You are responsible for submitting the correct, final artwork and verifying names, numbers, dates, URLs, contact details, QR codes, spelling, punctuation, orientation, transparency, proportions and requested decoration positions.

• Low-resolution images, screenshots and compressed files can produce blurred, jagged or pixelated output.
• Fine lines, small type, detailed gradients, photographic effects and tiny elements may need simplification, vectorization, colour separation or embroidery digitizing.
• For embroidery, characters smaller than approximately 4 mm may be difficult to reproduce legibly; the design and material may require a larger minimum.
• Print dimensions and placement may need adjustment to suit seams, pockets, collars, zippers, curved cap panels and the chosen garment size.
• Special colour matching, exact dimensions and unusual materials must be discussed and confirmed in writing before production.

Print-ready vs. production files: A supplied logo or design may require paid redraw, colour separation or embroidery digitizing to run on production equipment. Any separately chargeable preparation will be discussed before work begins.

We may recommend artwork correction or a paid redraw, but we do not guarantee that every customer-supplied file can be converted or decorated at the requested quality. We will seek approval for separately chargeable design changes.

Our online Designer, product photographs and digitally generated mockups help visualize a design but are not automatically a final production proof. On-screen size, garment proportion, thread appearance, print texture, colour, lighting and placement can differ from a finished physical item.

A formal production proof exists only where PrintBarn specifically prepares or identifies one for approval. When a proof is provided, the customer must verify every detail before approving, including artwork version, quantity, size, position, garment colour, spelling and decoration method.

Changes requested after proof approval or after production begins may incur additional cost and delay. Where exact brand colours, registration, thread references or placement dimensions are critical, request a written specification and, if appropriate, a physical sample before bulk production.

Our Refund & Return Policy explains how mockups, written instructions and proof approval are considered when assessing a claim.

Embroidery, transfer application, screen printing and garment manufacturing involve normal variation based on fabric construction, seams, hooping, heat, pressure, ink, thread direction and finishing.

Our published Refund & Return Policy describes standard decoration size and placement tolerance of up to ±1 inch and potential visual colour variation of up to 10% from digital references. Those stated tolerances are contextual production guidelines; they do not excuse shipment of an incorrect item, disregard of an expressly accepted exact specification, a genuine workmanship defect or any non-waivable legal remedy.

Embroidery may change the hand-feel of fabric and can create minor puckering or texture. DTF and HTV transfers have a physical surface feel. Screen prints may show normal surface or batch variation. Manufacturer dye lots, fits and sizing can also vary between repeat purchases.

If a customer requires unusually strict accuracy, specialized placement, colour control, a sample approval or laboratory-level tolerances, we must agree to those requirements in writing before production. We may be unable to accept all such requests.

Embroidery and digitizing

Digitizing interprets artwork as stitches; it is not an exact photographic reproduction. Thread sheen, density, stitch direction, fabric stretch and stabilizer affect the final result. Specialty effects such as puff embroidery must be specifically confirmed and may involve extra costs or simplified artwork.

DTF and heat-applied decoration

Transfer appearance and durability depend on compatible fabrics, application temperature, pressure, curing and aftercare. Large prints can have a more noticeable surface feel. Colour matching across RGB screens, printed transfers and textile substrates is approximate unless an exact approved sample is specified.

Screen printing and patches

Screen preparation, ink colours, minimum quantities, art separation and patch attachment choices vary by job. Specialty effects, unusual inks and placement on difficult seams or products require separate confirmation.

Technical constraints

Some surfaces cannot safely or accurately support the requested technique. Where a decoration method is not recommended, PrintBarn may offer an alternative or decline the work before it starts.

We may accept clean, suitable customer-supplied garments or other items for approved decoration. Acceptance is not automatic. Please disclose fabric composition, prior washing, coatings, waterproofing, existing decoration, labels and any special value or sensitivity.

Customer-supplied articles may react unexpectedly to needles, heat, pressure, adhesives, ink, stabilizers or handling. We cannot guarantee that an item with unknown manufacturing or treatment history will respond like a standard new blank.

Handling or unpacking charges, if applicable, will be quoted before acceptance. We may refuse heavily worn, dirty, unsafe, delicate, irreplaceable or incompatible items; a test sample may be recommended.

Customer-supplied quantity and testing: If exact quantities are essential, tell us before approving the job. For unfamiliar fabrics or valuable pieces we may recommend an extra test item or spare garment. We do not apply an automatic percentage allowance for damaged or unusable customer-supplied items; any special production-risk arrangement must be agreed in writing in advance and remains subject to applicable law.

We remain responsible for any loss or damage to the extent required by law and for our own proven negligent work. We do not warrant pre-existing defects or manufacturer faults in items that PrintBarn did not supply. Please notify us in advance if replacement cost is unusually high.

Custom orders may enter procurement, file preparation, digitizing, scheduling or production shortly after acceptance. Contact us immediately if you need to cancel or modify an order. Requests are effective only when PrintBarn confirms the change or cancellation in writing.

Before production starts, we will review what can be changed or cancelled and whether documented non-recoverable costs have already been incurred. After production starts, changes or cancellation may not be possible; additional garment, labour, setup, supplier or handling costs may apply as disclosed and permitted by law.

Our published Returns Policy states that late changes after production may involve a minimum CAD $5 per affected unit up to 15% of the product price, depending on the circumstances. Any applicable charge will be assessed and communicated rather than automatically imposed without review.

Because products are made to the customer's specifications, change-of-mind returns are generally not offered. Nevertheless, if we supply an incorrect item, a confirmed defect occurs, a required disclosure is missing or the law provides a cancellation or refund right, that right is preserved.

See the full Refund & Return Policy for eligibility, evidence, remedies, exclusions and exceptions.

Standard and rush production times depend on product availability, quantity, artwork complexity, method, approval, supplier lead times and seasonal workload. The schedule shown at checkout or in a quote is the relevant estimate for that order.

Business days ordinarily exclude Sundays, statutory holidays and days on which our production facility or relevant supplier is closed. Shipping carrier business days may differ. Rush options are subject to acceptance, material availability and the additional price displayed or quoted.

Dates shown as estimated production, ship, delivery or pickup dates are estimates unless PrintBarn has expressly confirmed a specific deadline in writing. A paid rush option does not independently guarantee a carrier's transit time unless that service commitment is clearly stated.

If an order must arrive before an event, flight, competition, presentation or other immovable deadline, tell us before production and provide the required date in writing. We recommend a reasonable buffer between the estimated arrival and the event.

Supplier shortages, weather, courier issues, holidays and other circumstances can affect schedules. We will communicate material delays when reasonably possible. Applicable statutory remedies for late delivery remain available regardless of the labels "estimated" or "rush".

Shipping methods and charges are presented during checkout or in your accepted quote. Customers must provide a complete and correct address, including unit numbers, postal codes and recipient contact information. Address corrections, failed delivery attempts, remote-area surcharges or re-shipping may involve additional documented charges where the customer caused the issue.

Estimated transit dates depend on the selected carrier and destination. Tracking information may be made available after dispatch. A shipping label being created does not necessarily mean the carrier has collected the parcel.

Pickup orders should be collected after PrintBarn confirms they are ready. Our pickup location is Unit 16, 877 Alness Street, North York, Ontario M3J 2X4, Canada. Current pickup hours and instructions should be checked before visiting.

Cross-border orders: International shipments may attract customs duties, import taxes, brokerage or clearance charges assessed by the destination country or carrier. Unless clearly included in the accepted price, these charges are payable by the recipient and customs clearance can extend the transit estimate.

For courier collection arranged by a customer, please tell us in advance and provide pickup identification or instructions. Claims for missing or damaged parcels should be reported promptly with photos and the order or tracking number.

Risk of loss, delivery obligations and remedies are determined by the order agreement and applicable law; this paragraph does not remove rights arising from a product not arriving or arriving damaged.

For further details, see Shipping Information.

We want to correct genuine production problems fairly. Our published policy asks customers to report concerns within 7 days of delivery and to initiate approved returns within 14 days of receipt. These are our operational claim-handling windows, not a waiver of longer statutory rights where applicable.

1. Email contact@printbarn.ca with the order number and a description of the problem.
2. Provide clear photos of the full item, the affected area and label or packaging if available.
3. Wait for return instructions before shipping anything back; we may request inspection or additional evidence.
4. If a production fault is confirmed, a repair, remake, replacement, partial credit, refund or other appropriate remedy will be considered in light of the issue and applicable legal requirements.

Reported issues are assessed against the accepted order, written instructions, approved proofs, production records and published tolerances. Ordinary wear, customer-selected fit or size, a change of mind and improper care generally do not qualify as workmanship defects.

Refer to the detailed Returns Policy and Our Guarantee for the current process and scope.

Always follow the garment manufacturer's care label as well as method-specific decoration guidance. In general, allow freshly applied transfers adequate curing time, turn printed garments inside out, wash gently in cold water and avoid harsh chemicals, bleach, fabric softeners and direct ironing on the decoration.

For DTF-decorated garments, we generally recommend waiting at least 24 hours before the first wash, using cold water around 30°C, washing inside out on a gentle cycle and air-drying when possible. If tumble drying is necessary, use low heat only when the garment care label permits it.

Do not pick at transfers, pull embroidery threads, expose decorated items to excessive heat or subject them to unsuitable industrial washing. Damage caused by improper use or care may not be a manufacturing defect. A proven defect is still considered under our Guarantee and applicable law.

For bulk or team orders, the person placing the order is responsible for the final consolidated size list, quantities, spelling, names, numbers, logo approval and authorization of the group or organization.

Brand sizing and dye lots: Garment measurements, fit, fabric texture and shade can vary by manufacturer, style, size and production batch. Check the product-specific size chart before approval; a repeat order may need a new sample if a close match is essential.

We recommend a physical sample or pre-production test for high-volume, unfamiliar garments, exact colour work, complex embroidery or particularly sensitive branding. Samples and development work may incur separate charges if disclosed in the quote.

Unapproved changes to rosters, quantities or design details after production begins can add costs and delay. Partial shipments, split collections or re-packing should be confirmed before ordering.

For reorders, identify the previous order number and confirm the product code, manufacturer, colours, artwork and decoration specifications. Supplier dye lots, garment models, fabric construction and decoration outcomes may evolve, so an exact match to a past order may require special verification.

PrintBarn may host or fulfil organization stores, group merchandise collections and campaign-style ordering experiences. The shop organizer may control product selections, approved artwork, order windows and destination options, depending on the store's configuration.

If a store specifies consolidated or periodic delivery to an organizer, club or central address, that arrangement governs the customer-facing fulfilment method rather than ordinary individual parcel delivery. Customers should read the specific store's pickup and distribution information before purchasing.

Where an independent organizer distributes finished goods after PrintBarn's confirmed handoff, collection times and onward distribution depend on that organizer. We remain responsible for obligations that applicable law and our own agreements assign to PrintBarn.

You may use the website and design tools for lawful personal or commercial ordering purposes. You must not use the site to infringe another person's rights, impersonate others, upload malicious software, attack systems, scrape private data or interfere with other customers' access.

We may refuse to reproduce content involving credible unlawful threats, non-consensual intimate imagery, sexual exploitation of minors, unlawful hate content, fraudulent representations, counterfeit trademarks or other material we reasonably determine we cannot lawfully or safely produce.

We may suspend accounts or reject orders where reasonably necessary to protect customers, our staff, third-party rights or site security. We will handle associated payments, data and existing order obligations as required by law.

Some features depend on third-party website tools, payment processors, design platforms, delivery services, hosting providers or other technology services. Availability may be interrupted by maintenance, platform outages, security events or connectivity issues.

Customers should preserve original artwork files and copies of important approvals, invoices and instructions. We do not promise indefinite online storage of saved designs, subject to applicable record-keeping and privacy obligations.

Links to third-party websites are provided for convenience. Third-party terms and practices may apply when you knowingly use their services. We do not control independent third-party content, but this does not limit any responsibility the law places on PrintBarn.

We process personal information to administer accounts, respond to inquiries, prepare quotes, produce orders, coordinate delivery, handle payments, detect fraud and provide support, subject to applicable privacy law and our Privacy & Cookie Policy.

Order updates, receipts, proof requests and delivery notices are transaction-related communications. Promotional messages are subject to applicable anti-spam requirements, including any necessary consent, sender identification and a functional unsubscribe mechanism.

Using our website or purchasing a product does not automatically constitute unlimited consent to marketing. Customers may request information about privacy practices or withdraw eligible consents through contact@printbarn.ca, subject to legal and contractual limitations.

Please avoid placing unnecessary sensitive personal information in open artwork fields, uploaded files or order notes.

Discount codes, bundles, promotional prices, free-shipping thresholds, seasonal offers and volume discounts apply only when their stated eligibility conditions are met. Offers may specify eligible products, quantities, payment methods, channels, dates or decoration locations.

A later promotion does not automatically reprice an already accepted custom order unless an offer expressly says otherwise. We may correct a genuine promotion configuration error before acceptance and will clearly communicate any revised price.

We will disclose mandatory charges that are not government-imposed taxes as required by applicable law. A promotion cannot override the customer's statutory cancellation or refund rights.

PrintBarn stands behind workmanship as described in Our Guarantee. Our products and digital tools may also be subject to guarantees, conditions and remedies that apply by law.

To the extent permitted by law, neither party is responsible for losses that are too remote or were not reasonably foreseeable when the agreement was made. We are not responsible for defects inherent in customer-supplied products, errors in artwork supplied or approved by the customer, or losses caused exclusively by an independent third party, except where PrintBarn bears responsibility under applicable law.

We do not attempt to exclude liability for fraud, wilful misconduct, our own negligence where exclusion is unlawful, personal injury where exclusion is unlawful, or any non-excludable statutory obligation or consumer remedy.

Where a commercial arrangement has a separately negotiated limitation of liability, it must be expressly agreed in writing and remain subject to law; no blanket replacement-only limit is imposed on statutory consumer claims by this page.

If something goes wrong, contact our support team first with your order number, relevant dates, photos and the remedy you are requesting. We will review the details in good faith and communicate a response or appropriate next step.

These Terms are generally governed by the laws of Ontario and the applicable laws of Canada, subject to mandatory consumer-protection rules that apply in the customer's jurisdiction. Nothing here obliges a consumer to give up lawful access to a regulator, court, chargeback process or other non-waivable dispute mechanism.

If a portion of these Terms is found unenforceable, the remaining provisions continue to apply to the extent legally permitted. A delay in exercising a lawful right does not, by itself, waive that right.

We may revise these Terms to reflect changes in our services, practices or legal obligations. The date stated at the top identifies the policy revision date presented on this page. Material changes affecting an existing accepted order will not be applied retroactively without an appropriate legal basis or agreement.

For questions, order changes, complaints, rights requests or formal notices, please contact:

These Terms are intended to explain our policies clearly and fairly. Please read the relevant order confirmation, written quote and linked policies before placing an order.